Our Price Promise


We strive to offer you year-round value across our product ranges and so our promise to you is that if you purchase anything from World Duty Free or Biza Tax & Duty Free and then find the identical item cheaper on the UK high street within the next 28 days (excluding tobacco), we will happily refund the difference subject to terms and conditions.

Every quarter World Duty Free surveys the prices of our fragrance, cosmetics, skincare, spirits, wine and champagne range on the UK high street. An independent company travels the country to find the brands that we stock in our World Duty Free and Biza Tax & Duty Free stores from a selection of high street shops. We use these observations to create an Average UK High Street Price; this is the comparison price we show our savings against.

We aim to offer 20% off the Average High Street Price (where surveyed) on all of our fragrance, non-vintage Champagne, selected spirits and you will save the equivalent of VAT on cosmetics, skincare, sunglasses*, watches* and jewellery* (*savings compared to RRP). Please note this excludes tobacco and tobacco related products.

View our Pricing Policy


To make a claim simply complete the form below.

Claims must be made within 28 days of purchase and within 5 days of identifying a cheaper item. All Price Promise refunds will be made to a valid debit or credit card.

The World Duty Free and Biza Tax & Duty Free Price Promise covers UK high street stores only and does not apply to items found on any online retailers, auction websites, market stalls, within mail order catalogues and membership retailers. We cannot accept refund claims in instances where you have found a lower priced product which has been discounted in a sale, where the lower price is due to a discounted promotional voucher or where the item is part of a bulk/case deal.

Please note all products in the World Duty Free St Pancras International and World Duty Free Eurotunnel Calais store are excluded from the World Duty Free and Biza Tax & Duty Free Price Promise.

All alcohol products in World Duty Free stores on P&O Ferries are excluded from the World Duty Free and Biza Tax & Duty Free Price Promise.

Please view the full terms and conditions before making a claim.